Payment Terms Conditions

• All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Dream of travel.
• The all itinerary (which is mentioned in the package) is tentative and subjected to change without prior notice

Payment Policy

For Domestic Package:

• 20% of your package cost is required to book any package as token amount.
• 30% of your package cost is required to pay after you get your Hotel Confirmation Vouchers.
• Rest 50% can be paid on your arrival.

For International Package:

• 100% advance for booking confirmation.

Cancellation Policy

For Domestic Package

1. Cancellation done from 90 days prior to the departure date, charges are 40 % of full package cost
2. Cancellation done from 30 days prior to the departure date, charges are 60 % of full package cost
3. Cancellation done from 15 days prior to the departure date, charges are 100 % of full package cost.

For International Package

Once the booking confirmed no refund

NOTE: 5% File Charges will be applicable on your package cost for any kind of cancellation at any time.

Terms & Conditions:

• There is No Refund for unutilized Service.
• Coach tickets, ferry tickets, Internal flights, Sightseeing are Non – Refundable , once issued.
• Rate of Exchange will be considered on the day when you make final payment.
• If you can’t reach on time then it will be consider as no show & no refund. In SIC & Private Transfer basis driver will wait only for 10 min.
• Vehicle is booked as per itinerary only. Incase of extra kms or reroute of itinerary, shall be charged additionally.
• Cooking anything in the hotel is strictly prohibited, in case of not following the rules, heavy penalties are levied to the passenger.
• Most of the times WiFi is not available in the rooms, can be accessed only in the public areas like lobby of the Hotel.
• We as an agent or Hotel Team will not be responsible for loss of any Valuables/Passports anywhere. During Visa Process or On Tour Or at the airport incase of passport damage we shall not be responsible for any consequences.
• Please read emails carefully and understand the contents and prices. All the email conversations will be also part of your contract with us once you make the booking.
• Remember to wear your mask, carrying a sanitizer is recommended.
• Please match all your travel voucher and flight ticket to your original passport and is there any mismatch then update before 1 week of travel date. Otherwise it’s not responsibility of travel agent.
• Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
• As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. valid identifications documents are: Passport & Visa together, Voters Id card, Current Drivers License. All the documents must include a photograph.
• Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
• For extra adult many hotels provide extra mattress also instead of extra bed. Kindly inform us in advance if you prefer only extra bed instead of extra mattress.
• It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.
• Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs.
• Generally hotel check in time is 14:00 hrs and checkout time is 11:00 hrs. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late checkout.
• Many hotels charge extra for room heater or wi-fi. Normal package does not include this so in that case these charges should be paid at hotels.
• If meals are included in package it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in their in ideal Buffet / Fixed menu will be charged extra at the time of consumption. Hotels decide the menu and options of items for menu. Some hotels having Meal credit policy instead of Buffet or Fixed Menu during low occupancy in hotel – This meal credit amount is decided by hotel management – if bills goes above the given meal credit amount then extra amount should be paid directly at respective hotel. Room service for the food or packing is charged extra at many hotels.
• Breakfast timing 07AM to 09 AM & Dinner timing 07 PM to 10PM (about the timing you can contact hotel management before)
• Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
• We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
• AC will not work in all hill areas or stopped / parked vehicle.
• Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 10 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
• In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
• Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
• In case you want multiple visit to the some particular place kindly mention in advance because some places are having very high charges of parking.
• Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change)
• The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increased more than 5 % than the time of booking we will increase the rate even if the rates are confirmed earlier.
• Dream of travel reserves the right to give you a similar car if the car you booked is unavailable.
• At many of the tourist destination / hill station – some of the road / shopping market / mall road have “NO ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
• Sometime vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their own cost.
• Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However in case of sometime issues with some particular place we can adjust.
• No refund for short stay or unveiled facilities.
• No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
• Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
• If your travel documents (which are given by the company) is error or mismatch to your original documents, update before one week of your travel date to company, otherwise it’s not company responsibility in any conditions.
• All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services at any time, without any notice.
• All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Lucknow only.